Privacy policy.

Windmill Retreats Ltd
Effective Date: 27th/03/25

At Windmill Retreats Ltd ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Windmill Retreats Ltd
Registered Address: Windmill House Skipton Road, Felliscliffe, Harrogate, England, HG3 2LT
Company Number: 13747324
Email: windmillretreats@gmail.com
Phone: 07946183229

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth

  • Contact Data: Email address, phone number, billing and delivery address

  • Booking Details: Stay dates, preferences, special requests

  • Payment Data: Payment method, partial card details (via secure third-party processor)

  • Technical Data: IP address, browser type, device information

  • Marketing and Communications Data: Your preferences in receiving marketing communications from us

3. How We Collect Your Data

We collect your personal data when:

  • You make a booking through our website or by phone/email

  • You contact us via our website or social media

  • You subscribe to our newsletter or opt in for updates

  • You complete a guest feedback form or survey

4. How We Use Your Data

We use your personal data to:

  • Process bookings and provide our services

  • Communicate with you about your stay or enquiry

  • Improve our website, services, and customer experience

  • Send occasional promotional offers, if you have opted in

  • Comply with legal or regulatory requirements

We will only use your personal data when the law allows us to. Most commonly, we rely on the following lawful bases:

  • Contractual obligation (e.g. to process your booking)

  • Legitimate interests (e.g. to improve our services)

  • Consent (e.g. for marketing purposes)

  • Legal obligation (e.g. for tax records)

5. How We Share Your Data

We will never sell your data. We may share your data with:

  • Our trusted service providers (e.g. payment processors, booking software, email marketing platforms)

  • Professional advisers (e.g. legal or accounting support)

  • HMRC or other regulatory authorities when required by law

All third parties are required to respect your data and comply with data protection regulations.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal or accounting purposes. For example:

  • Booking and payment information is kept for up to 7 years

  • Email marketing data is retained until you unsubscribe

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict our processing of your data

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at [Insert Contact Email].

8. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption and we partner with secure third-party providers for bookings and payments.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy].

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, with the updated effective date. We encourage you to check this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Windmill Retreats Ltd
Email: windmillretreats@gmail.com
Phone: 07946183229